[Management Workshop]

Is Management Right for Me?

This workshop provides an extraordinary opportunity for individual contributors to determine whether they are right for the “management track.” Through interactive exercises, discussions, questionnaires, and one-on-one coaching participants learn what managers do; the expectations that employees and senior management have of them; how to build trust with employees; how to make the most of their personality to become an effective manager; and how to shift their management approach to fit a given situation. At the end of the day, participants will receive individual coaching to help them explore whether management is right for them.

Length: 6 Hours

Audience
Individual contributors who want to go into management or explore whether management is the right career path for them.

Objectives

  • Understand the functions and responsibilities of management
  • Determine the expectations that employees and senior management will have of them
  • Determine their own personality as a manager and how to get the most out of it
  • Understand how management styles must shift
  • Answer questions that help make a decision whether management is the right career path for them


Methodology
Each module of the workshop begins with a brief lecture introducing one or more new concepts. Each lecture is followed by break-out exercises, typically in groups of two to four, in which the new concepts are applied. Each exercise is followed by facilitated full group discussions around the experience of applying these new concepts and how they might be applied in the workplace. Questions and discussions relating to participants’ personal business experience are encouraged.

About the Facilitator
The lead facilitator for this workshop has been a soft skills instructor and coach to Bay Area companies for over 30 years. He is a master trainer, having delivered over 2000 training sessions and trained dozens of instructors in his career. He has also authored a full series of managerial soft skills courses.

Managing Performance

Learn how to manage the entire spectrum of performance management activities including new-hire orientation, the introductory period, delegation, coaching for improvement, counseling to change unacceptable performance, and the disciplinary steps necessary for discharge. Good performance isn’t an accident: very few employees are able to perform at high levels without guidance from their managers, and many “performance problems” are actually the result of poor management. Managing employee performance is the key to retaining good people and motivating them to reach performance expectations. In this workshop, managers will learn the skills to analyze performance issues and intervene efficiently and skillfully.

Length: 3 Hours

Audience
Anyone in management, or those who have supervisory responsibilities (or soon will).

Objectives

  • Understand the elements of performance management
  • Analyze performance problems in a systematic way
  • Learn intervention methods for common performance management problems
  • Explore communication techniques to void and manage defensiveness


    Methodology
    Each module of the workshop begins with a brief lecture introducing one or more new concepts. Each lecture is followed by breakout exercises, typically in groups of two to four, in which the new concepts are applied. Each exercise is followed by facilitated full group discussions around the experience of applying these new concepts and how they might be applied in the workplace. Questions and discussions relating to participants’ personal business experience are encouraged.

    About the Facilitator
    The lead facilitator for this workshop has been a soft skills facilitator and coach to Bay Area companies for over 30 years and is also the author of this workshop. He is a master trainer, having delivered over 2000 training sessions and trained dozens of instructors in his career. He has authored a full series of managerial soft skills courses, and he specializes in communication and relationship topics.

    Performance Feedback and Discussion

    Discussing performance problems takes courage and skill, and too many managers gloss over important issues or avoid difficult discussions altogether. This half-day workshop provides managers the guidelines and tools they’ll need to confront performance issues before they reach “emergency” status. Managers will learn how to give helpful performance feedback, respond to defensiveness or resistance, and collaboratively create specific actions to remedy the situation.

    Length: 3 Hours

    Audience
    Anyone in management, or those who have supervisory responsibilities (or soon will).

    Objectives

    • Determine the strategy, objectives and expected results for any performance feedback conversation
    • Learn to use a step-by-step model to give performance feedback
    • Acquire skills to deal with three common types of defensiveness in performance feedback conversations
    • Use techniques to redirect objections back to the topic at hand
    • Learn how to move employees to make a specific commitment for change


    Methodology
    Facilitators use a variety of training methods for this workshop, including large group discussions, individual work and reflection, assessments, small group discussions and exercises, case studies and simulations for role-play. Videos that are applicable will form a part of some workshops.

    This is an interactive workshop with a 40/60 split between concept/theory and practical application of skills discussed. Class size should be kept under 20, so each participant will have the opportunity to gain techniques for the types of situations they deal with or expect to deal with.

    About the Facilitator
    The lead facilitator for this workshop has been a soft skills instructor and coach to Bay Area companies for over 30 years. He is a master trainer having delivered over 2000 training sessions and trained dozens of instructors in his career. He has authored a full series of managerial soft skills courses, and he specializes in communication and relationship topics.

    Delegating

    Some managers fear it, others overuse it, and very few have mastered it. Those who delegate well give themselves more time and develop more skillful employees. This class shows managers how and when to delegate and to accomplish it without losing control of the results. Managers will learn the skills of work planning discussions, participate in an experiential exercise, and take an assessment that will illuminate their delegation approach.

    Length: 3 Hours

    Audience
    Anyone in management, or those who have supervisory responsibilities (or soon will).

    Objectives

    • Learn critical delegation best practices
    • Explore how to delegate through work planning 
    • Learn how to plan the development of your staff


    Methodology
    Facilitators use a variety of training methods for this workshop, including large group discussions, individual work and reflection, assessments, small group discussions and exercises, case studies and simulations for role play.

    This is an interactive workshop with a 40/60 split between concept/theory and practical application of skills discussed. Class size should be kept under 25, so each participant will have the opportunity to gain techniques for the types of situations they deal with or expect to deal with.

    About the Facilitator
    The lead facilitator for this workshop has been a soft skills instructor and coach to Bay Area companies for over 30 years. He is a master trainer, having delivered over 2000 training sessions and trained dozens of instructors in his career. He has authored a full series of managerial soft skills courses, and he specializes in communication and relationship topics.

    Managing Up

    This half day workshop teaches attendees how to read their managers and communicate in a way which creates partnership and success. Attendees will gain perspective regarding their roles and responsibilities within the organization and learn how to take responsibility for their side of the work relationship with their manager.

    Length: 3 Hours

    Audience
    Anyone in management, or those who have supervisory responsibilities (or soon will).

    Objectives

    • Learn how to read your boss
    • Understand the keys to influencing upward
    • Take responsibility for your side of the relationship
    • Read needs and wants for rapport and alignment
    • Sell your ideas
    • Manage the flow of information: delegation, emails, reports, and face to face
    • Use communication skills to decrease conflict


    Methodology
    Facilitators use a variety of training methods for this workshop, including large group discussions, individual work and reflection, assessments, small group discussions and exercises, case studies and simulations for role play.

    This is an interactive workshop with a 40/60 split between concept/theory and practical application of skills discussed. Class size should be kept under 25, so each participant will have the opportunity to gain techniques for the types of situations they deal with or expect to deal with.

    About the Facilitator
    The lead facilitator for this workshop has been a soft skills instructor and coach to Bay Area companies for over 30 years. He is a master trainer, having delivered over 2000 training sessions and trained dozens of instructors in his career. He has authored a full series of managerial soft skills courses, and he specializes in communication and relationship topics.

    Hiring

    This workshop may be presented as a half day or full day presentation. The full day workshop offers more hands-on practice. In either format, through lecture and interactive exercises participants learn the fundamentals of behavioral interviewing, setting requirements, screening, devising questions, and assessing candidates.

    Length: 3 - 6 Hours

    Audience
    Anyone in management, or those who have supervisory responsibilities (or soon will).

    Objectives

    • Design behavioral and technical requirements for a position to be filled
    • Create interviewing questions that will help determine whether an applicant is qualified for the position
    • Ask questions that avoid legal complications in the hiring process
    • Start an interview, maintain control, and finish gracefully and efficiently
    • Structure a process for making final hiring decisions, either alone or with an interview team


    Methodology
    Facilitators use a variety of training methods for this workshop, including large group discussions, individual work and reflection, assessments, small group discussions and exercises, case studies, and simulations for role play.

    This is an interactive workshop with a 40/60 split between concept/theory and practical application of skills discussed. Class size should be kept under 25, so each participant will have the opportunity to gain techniques for the types of situations they deal with or expect to deal with.

    About the Facilitator
    The lead facilitator for this workshop has been a soft skills instructor and coach to Bay Area companies for over 30 years. He is a master trainer, having delivered over 2000 training sessions and trained dozens of instructors in his career. He has authored a full series of managerial soft skills courses, and he specializes in communication and relationship topics.

    Change Management

    In this half day workshop, managers will explore how change can often affect productivity and produce anxiety and resistance throughout a company. Change occurs in difficult, discrete events or in cumulative small ones; either way, it is a fact of life in today’s organizations. Leading a team through change requires flexibility as well as the willingness to embrace change. In this workshop, managers will learn to manage their own change reactions, recognize others’ reactions, and interact with their employees in ways that help them move through difficulties quickly.

    Length: 3 Hours

    Audience
    Anyone in management, or those who have supervisory responsibilities (or soon will).

    Objectives

    • Learn predictable stages that people go through in times of change
    • Understand your own reaction to change
    • Learn specific actions to help direct reports through times of change


    Methodology
    The facilitator uses a variety of training methods for this workshop, including large group discussions, individual work and reflection, assessments, small group discussions and exercises, case studies and simulations for role play.

    This is an interactive workshop with a 40/60 split between concept/theory and practical application of skills discussed. Class size should be kept under 25, so each participant will have the opportunity to gain techniques for the types of situations they deal with or expect to deal with.

    About the Facilitator
    The lead facilitator for this workshop has been a soft skills instructor and coach to Bay Area companies for over 30 years. He is a master trainer, having delivered over 2000 training sessions and trained dozens of instructors in his career. He has authored a full series of managerial soft skills courses, and he specializes in communication and relationship topics.